Jon Muir

I am a seasoned Customer Success leader with over eighteen years of professional experience, strong analytical skills, and a broad range of technical acumen deeply rooted in software engineering.

Further, I display strong diplomatic skills and a natural affinity for cultivating relationships and capable of persuading, convening, facilitation, and building consensus among diverse individuals.

What I've been reading:

The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win      Farm Don't Hunt: The Definitive Guide to Customer Success      Leaders Made Here: Building a Leadership Culture      Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue      Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine